Refund and Returns Policy

1. General Overview

At shopspots, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the terms outlined below.

2. Eligibility for Returns and Refunds

2.1. Time Frame

Requests for returns or refunds must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

• Items must be unused, unworn, and in their original packaging.
• All tags, labels, and accessories must be included.
• Products that have been altered, damaged, or used beyond normal inspection are not eligible for a refund.

2.3. Non‑Refundable Items

The following items are exempt from refunds or returns unless they arrive defective or incorrect:

• Personalized or custom‑made products
• Digital downloads and software licenses
• Gift cards and vouchers

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide the following information:

• Order number
• Reason for return
• Preferred resolution (refund or exchange)

3.2. Shipping the Return

Once approved, you will receive a prepaid return label (if applicable). Pack the item securely and include the original receipt or proof of purchase. Ship the package within 7 days of receiving the label.

4. Refunds

4.1. Processing Time

Refunds are processed within 5–10 business days after we receive and inspect the returned item. The refund will be issued to the original payment method.

4.2. Partial Refunds

If the returned item shows signs of use, damage, or missing components, we may issue a partial refund to cover the reduced value.

5. Exchanges

If you prefer an exchange for a different size, color, or product, please indicate this when you contact us. Exchanges are subject to product availability and may require an additional shipping charge.

6. User Responsibilities

• Provide accurate contact and order information.
• Return items within the specified time frame and in the required condition.
• Cover any return shipping costs unless the return is due to our error.

7. Legal Disclaimer

This Refund and Returns Policy does not affect your statutory rights under applicable consumer protection laws. We reserve the right to amend this policy at any time; any changes will be posted on this page with an updated revision date.

8. Contact Information

If you have questions or need assistance, please reach out to us:

Email: [email protected]
Phone: +1(806)737-9486‑9486
Address: Shopspots, 123 Commerce Street, Dallas, TX 75201, USA